FAQ

Q: What is SBITUBE 2.0?
A: SBITUBE 2.0 is a web video hosting and embedding service for business website owners who want to say 'Goodbye' to YouTube and easily add professional looking videos to their website in minutes. Our high quality video encoding creates both a FLV & MP4 video so it can be seen on all devices including PC, Mac, iPhone, iPad, and Android. We offer secure and fast video hosting on specialist servers, embed code and a video player that can easily be customized to include your own logo, video player skins, ads, re-direct link and hundreds of third-party add-ons. SBITUBE 2.0 offers excellent Support, video tutorials, and even has a special tool that allows you to grab any video from YouTube and embed it on your website without the YouTube logo, link, ads etc. (In fact, you can easily add your own!).

Q: Can your videos be viewed on an iPhone, iPad and Android devices?
A: Yes, o
ur high quality video encoding creates both a FLV & MP4 video. Our system then automatically identifies which device is being used and displays the correct format so it can be seen on all devices including PC, Mac, iPhone, iPad, and Android.

Q: How do I join SBITUBE 2.0?
A: Simply click on the "Join Us" link at the top or bottom of this page. Please watch the video tutorial on the home page that shows you exactly what to do.

Q: Do you offer a free trial?
A: Yes we do. ALL of our membership plans have a free 30 day trial.

Q: Do I have to pay a joining fee?
A: No you don't. Unlike our competitors, we do not charge a joining fee.

Q: Why do I have to start a Paypal subscription order if it's free?
A: We ask new members to start a Paypal subscription payment at the start of the free trial in order to deter Internet hackers, who use free-to-use accounts to access and attack online systems. It also makes it more convenient for serious members who wish to continue using our services after their free trial period has expired. PLEASE NOTE: You will NOT be charged during your free 30 day trial period, and you can cancel your subscription at any time (Your SBITUBE 2.0 user account, and all media uploaded will be instantly deleted when you cancel your subscription payment, so please do not cancel if you wish to continue trying out our services during your free trial period.).

Q: Do I require a Paypal account to join SBITUBE 2.0?
A: Yes you do, as you will be creating a subscription order. Paypal is the World's largest and safest online payment provider, and it only takes a minute to join. You can pay with any major credit or debit card and link to your bank account. 

Q: Is there a notice period and can I cancel my subscription payment at any time?
A: We have no notice period, and you can cancel any time you like. You are in total control of your subscription payment at all times. All you have to do to cancel your SBITUBE subscription payment is log in to your Paypal account at www.paypal.com and cancel it. PLEASE NOTE: Your SBITUBE 2.0 user account, and all media uploaded will be instantly deleted when you cancel your Paypal subscription payment.

Q: I'm coming to the end of my 30 day trial period and I want to continue using your services. Do I have to create a new SBITUBE 2.0 user name or start a new subscription payment?
A: No you don't. Your chosen membership subscription payment will be automatically taken from your Paypal account every month until you decide to cancel it. You can continue to upload videos and audio files as before using the same SBITUBE 2.0 user account.

Q: I have decided that I don't want to add videos or audio to my site, and won't need the services SBITUBE 2.0 provides. How do I cancel my subscription payment?
A: All you have to do is go to your Paypal account and cancel your SBITUBE 2.0 subscription payment. Paypal will send you a confirmation email telling you it has been cancelled. If you are still within your 30 day free trial when you cancel your SBITUBE 2.0 subscription order, you will NOT be charged any fees. *PLEASE NOTE* It is the members responsibility to cancel their SBITUBE subscription payment at Paypal if they no longer wish to use our service. We do not offer refunds for any unused membership periods.

Q: I have paid for monthly membership to SBITUBE 2.0, but haven't got around to uploading any videos or audio files, and I now want to cancel. Can I have a refund please?
A: Sorry, but we do not offer refunds for any unused membership periods. *PLEASE NOTE*: It is the members responsibility to cancel their SBITUBE 2.0 subscription payment at Paypal if they no longer wish to use our service.

Q: What paid membership options do you offer, how much does it cost and how many videos and audio files can I upload and host?
A: Our current SBITUBE 2.0 Membership Plans include;

SILVER - 20 Videos and/or Audio files with 30GB Bandwidth - $9.99 per month (Free 30 day trial) - No Joining Fees!

GOLD - 50 Videos and/or Audio files with 100GB Bandwidth - $17.99 per month (Free 30 day trial) - No Joining Fees!

PRO - 150 Videos and/or Audio files with 200GB Bandwidth - $24.99 per month (Free 30 day trial) - No Joining Fees!

PRO PLUS - 400 Videos and/or Audio files with 500GB Bandwidth - $49.99 per month (Free 30 day trial) - No Joining Fees!

Q: Can I upload, host and embed 20 videos AND 20 audio files with the Silver membership plan?
A: I'm afraid not. The number shown next to each membership plan is the total number of videos and/or audio files you can upload. With the Silver Membership Plan (20) for example, you could upload 20 videos and no audio files, or 12 videos and 8 audio files. You can upload any number of videos and audio files as long as their combined total does not exceed your membership plan limit.

Q: I'm currently on a SBITUBE 2.0 membership plan, but want to upgrade to another membership plan. What do I need to do?
A: Please contact us by clicking on the 'Contact Us' link at the top or bottom of this page, stating your SBITUBE 2.0 user name, and which membership plan you want to upgrade to. We will send you a link to start a new subscription payment. Once it is activated, we will cancel your old subscription payment.

Q: Do I have to make a membership payment to Paypal manually every month?
A: No. Your Paypal account will automatically be charged the monthly membership fee of your chosen plan every month. You do not need to do anything else.

Q: I need to contact someone regarding my SBITUBE 2.0 videos. What is your contact email address?
A: Please click on the 'Contact Us' link at the top or bottom of this page or send an email to support(at)sbitube(dot)com

Q: I didn't receive my 'confirmation' email when I registered.
A: Please check the Spam folder in your email account, as it might have ended up there. If you still can't find it, please contact Support by clicking on the 'Contact' link at the top and bottom of this page. If you've forgotten your password, simply click on the 'Forgotten Password?' link on the home page under the login box and enter your details. A new password will be sent to you.

Q: HELP, I've lost my user name & password! Get me back in please.
A: Go to the home page at SBITUBE & click on the [Forgotten Password? Click Here] link in the bottom of the Login box. Enter your registered email address & you will be sent a new password (Make sure to check your spam folder for it). You can easily change your registered email and your password once you are signed in by clicking on the My Profile link on the SBITUBE home page & then on Edit Profile.

Q: How do I add my SBITUBE 2.0 video to my website?
A: Please watch the video tutorial on the home page that shows you exactly what to do.

Q: How do I add a new skin to my SBITUBE 2.0 video player?
A: Watch the video tutorial on the home page that shows you how to add a skin to your video player. You can find more skins available to download at http://www.longtailvideo.com/addons/skins *PLEASE NOTE* You must ONLY select skins that are compatible with JW5 and NOT JW4. Upload the .ZIP skin file to your website (No need to unzip it), and then add the URL of your new skin in the space provided in the SBITUBE 2.0 'custom embed code' tool.

Q: How do I add a logo to my SBITUBE 2.0 video player?
A: Simply add the URL of your logo in the space provided in the SBITUBE 2.0 'custom embed code' tool. Please watch the video tutorial on the home page that shows you how to use the custom embed code tool.

Q: How do I add a link to my SBITUBE 2.0 video player?
A: You need to add a logo to activate the link option. Simply add the URL of your logo and link in the space provided in the SBITUBE 2.0 'custom embed code' tool. Please watch the video tutorial on the home page that shows you how to use the custom embed code tool.

Q: How do I grab a video from YouTube?
A: Simply click on the YouTube logo on the video upload page and follow the instructions.Please watch the video tutorial on the home page that shows you how to use the YouTube Grabber tool.

Q: Is 'grabbing' a video from YouTube legal?
A: YouTube does not own the videos on YouTube. The person who uploads them does. SBITUBE 2.0 does not infringe YouTubes Terms as we host all the videos grabbed from YouTube on our own servers and use our own video player. We do not use any of YouTube's resources. We recommend you always contact the video owner to ask permission to embed the video on your site, but please be aware that TV shows, movie clips, music videos etc., are normally subject to Copyright Law and you should always contact the YouTube member first to confirm they have permission from the copyright owner to use it. It is your responsibility to ensure any video you grab from YouTube is allowed to be viewed in the public domain. sbitube.com respects the rights of copyright holders. See our 'Terms' page for more information.

Q: My embedded video looks squashed and stretched. How do I fix this?
A: The 'stretching' command in the SBITUBE 2.0 embed code is set to 'exactfit' as default, as the majority of videos uploaded to SBITUBE 2.0 are 16:9 Widescreen videos. This does result in 4:3 Standard videos being stretched to fit the widescreen video player and distortion may occur. You can fix this by either shooting your videos in 16:9 Widescreen and uploading in our recommended video size setting of 640 x 360 (which will perfectly fit the video player), changing the 'stretching' option using the Custom Embed Tool to the one that best suits your video aspect ratio or you can change the video size settings using the Custom Embed Tool to match the size of your original video. Watch the 'Custom Embed Tool' video tutorial on the home page for more information.

Q: How do I change the thumbnail or preview image on my embedded video?
A: Watch the 'Thumbnail Tool' video tutorial on the home page for more information.

Q: How do I add or change my SBITUBE 2.0 member profile picture?
A: Simply click on the 'My Profile' link at the top of the page, and select 'Edit profile'. Click on 'Upload New Avatar', and follow the instructions.

Q: How do I contact another SBITUBE 2.0 member?
A: Select the 'People' tab on the home page. Select the SBITUBE 2.0 member you want to contact. Click on the 'Email Me' link next to the members profile picture.

Q: How do I know if I've received an email from another SBITUBE 2.0 member?
A: At the top of the page is an 'Email' link. The number to the right indicates how many messages you have. Click on the link to view your messages. You will also receive an email when you receive a message from another SBITUBE 2.0 member.

Q: What video formats or codecs does SBITUBE 2.0 accept?
A: AVI, WMV, FLV, MOV, MOOV, MP4 & MPEG (Main codecs only).

Q: What are the maximum video & audio file sizes I can upload to SBITUBE 2.0?
A: Maximum video upload size is 300MB. Maximum audio upload is 50MB.

Q: What is the maximum video length I can upload to SBITUBE 2.0?
A: Your video can be as long as you want, as long as it is under 300MB in size (See Q&A above), but please remember the bigger the video file, the longer it will take to load on your website.

Q: How do I change the size of my embedded video?
A: Simply select Small (320x180), Medium (500x280), or Large (640x360) in the SBITUBE 2.0 'custom embed code' tool, or select 'Custom' and add your own settings. Please watch the video tutorial on the home page that shows you how to use the custom embed code tool.

Q: There is no embed code next to my video. Where has it gone?
A: If you cannot see the embed code to the right of the video on the main video page, it means the 'allow embedding' option has been set to 'no'. To change this, go to to 'My Profile' and click on the 'notepad' icon to edit the video. Change 'Allow embedding' option from 'no' to 'yes' and then hit the 'submit' button. The embed code will now appear next to the video.

Q: How do I make my SBITUBE 2.0 video start automatically on my website?
A: Simply select the 'Auto Play' option in the SBITUBE 2.0 'custom embed code' tool. Please watch the video tutorial on the home page that shows you how to use the custom embed code tool.

Q: How do I add a MP3 audio file to my website?
A: Simply click on the 'Upload' tab, and select 'Upload New Audio'. Select a MP3 audio file from your computer and click on the 'Upload' button. Once the file has been uploaded, enter the details of your MP3 audio file in the space provided, and click on the 'Finish Upload' button.

Q: What's the best settings for uploading a video to SBITUBE 2.0?
A: Please watch the video tutorial (Best Settings) on the home page for more information.

Q: What's the difference between a 'Public' and 'Private' video?
A: A 'Public' video is displayed on the 'Videos' page at SBITUBE 2.0 and in the members profile page. A 'Private' video is not. You can still embed a 'Private' video as normal, as well as access and edit the video in the 'My Videos' section. To check your video is 'Private', it will NOT  appear in the SBITUBE 2.0 home page 'Latest Members Videos' section when uploaded.

Q: Does SBITUBE 2.0 work with Macs?
A: Yes. SBITUBE 2.0 is a web based service, so it works with PCs and Macs.

Q: Are You Affiliated With Or Endorsed By 'SBI' (State Bank of India) Or 'SBI' Societa Banca Italiane or 'SBI!' (SiteSell) or 'SBI' Swiss Bonds Index?
A: No, we are not endorsed, recommended, affiliated with anyone else. The 'SBI' in SBITUBE stands for Small Business Interface (For web video).

Q: How can I advertise on SBITUBE 2.0 and how much does it cost?
A: Simply click on the 'Contact Us' link below to express your interest in advertising on SBITUBE 2.0, and we will send you our current rates.